Last Updated: Tuesday, February 26, 2008
 
 
 
  Policies & Procedures
 
For us to better serve our clients, please take a minute to read our service policies.
 
  Group Classes Policies (Based on 8 Week Session)
1 Pilates MAT class/week = 8 classes   For those in Level 2-6 who would like to come only once a week.
     
2 Pilates MAT classes/week = 16 classes   For those in Level 1-6 who would like to come twice a week.
For those in Level 1, STOTT guidelines strongly recommend participating in two Essential or Introductory level classes each week in order to properly learn the foundation of the STOTT program.
If you are Level 2-6, there is no need to register for set class times. Instead you simply participate in any suitable-level MAT class that fits your schedule.
     
BUNDLES    
     
Unlimited Pilates MAT classes/week (Levels 2-6)   If you are Level 2-6, there is no need to register for set class times. Instead you simply participate in any suitable-level MAT class that fits your schedule.
Please NOTE: The Special MAT Bundle does not apply to Reformer classes nor to Fitness Pole Dancing Classes.
     
     
REFORMER-MAT Bundles   We take pride in instructing REFORMER group classes of only 4 people in order to ensure quality and effectiveness of training. As a result, those who register for REFORMER group classes will have a reserved reformer at a set class time each week for the 8 week period. For your MAT class, if you are Level 2-6, there is no need to register for set class times. Instead you simply participate in any suitable-level MAT class that fits your schedule.
Please NOTE: REFORMER/MAT Bundle does not apply to Fitness Pole Dancing Classes.
     
     
FITNESS POLE DANCING -MAT Bundles   We take pride in instructing FITNESS POLE DANCING group classes of only 4 people in order to ensure quality and effectives of training. As a result, those who register for FITNESS POLE DANCING group classes will have a reserved pole at a set class time each week for the 10 week period. For your MAT class, if you are Level 2-6, there is no need to register for set class times. Instead you simply participate in any suitable-level MAT class that fits your schedule.
Please NOTE: FITNESS POLE DANCING /MAT Bundles do not apply to REFORMER classes.

   
     
FITNESS POLE DANCING-MAT-REFORMER Bundles   Purchase 1 Fitness Pole Dancing class and 1 REFORMER class/week – save and also receive unlimited MAT classes at no extra charge.
FREE Unlimited Pilates Mat classes/week    
     
     
Cancellations   Please allow at least 24 hours notice for private and semi-private cancellations to avoid cancellation fees.
     
Refunds   No refunds will be issued unless for medical reasons. Must have a doctor's note.
     
Payments for Services   Payment for all services is expected prior to or on the day of the first class or session. We accept cash, debit card, VISA, MasterCard, AMEX, or cheque payable to "The Pilates Centre". All services are subject to GST only.
     
Choosing Your Level   We respect client abilities and fitness levels, but reserve the right as certified STOTT instructors to request a client remain at a particular level to ensure consistent successful completion and performance of all exercises before moving on to the next level. For example, if you register and pay for 20 classes, but only complete 10, you will not automatically proceed into the next level.
     
Facility Use   Clients who are non-members of The Spa are entitled to use the bathroom and shower facilities before and after group classes or private sessions. Access to and use of all other facility amenities and equipment are available to members of The Spa only. All clients are asked to check-in at the Spa's front desk when attending classes and/or private sessions.
     
Scents   Out of respect to those who are sensitive to colognes, perfumes, etc... please keep the use of scents to a minimum while participating in studio training.
     
Reformer Training   It is important for clients to have an awareness of the STOTT Pilates principles before training on the Reformer. We therefore advise clients to complete the Level 1 Introductory Matwork repertoire whether privately, semi-privately or in a group class setting before beginning their training on the Reformer.
     
Child Care   Please do not bring your children directly into the studio while participating in group classes. Please consult The Spa's Babysitting Schedule (call 566-1400).